777 Hospital Way, Pocatello, ID 83201 | (208) 239-1000

Quality & Safety Is Our First Concern


If you have a comment or concern about your quality of care or safety, you are always welcome to share your concern with any attending staff the moment it arises. We will make every effort to resolve your concerns and make sure your needs are being met. You may also contact hospital administrators by calling Heather Gibson at 208-239-1002 or by sending a message online.

Portneuf Medical Center maintains a Gold Seal of Approval™ from The Joint Commission which means that we are committed to "providing safe and effective care of the highest quality and value." If your concerns cannot be resolved by the hospital, you have the right to contact The Joint Commission directly at any time through their website at www.jointcommision.org or by calling 1-800-994-6610.

You may also contact the Idaho Department of Health and Welfare Bureau of Facility Standards at 208-334-6626 or PO Box 83720, Boise, ID 83720-0036. For more information visit healthandwelfare.idaho.gov.