Why do I receive so many bills when I visit the hospital?
Every hospital visit involves both physician and hospital resources. Although physicians are licensed to practice at the hospital or may even be stationed there, they are not employees of the hospital. This means the hospital and each of the treating physicians will send you a bill for their parts of your care.

I see the same item listed on the doctor's bill and the hospital bill and I think I've been double charged. How did this happen?
Every hospital visit involves both physician and hospital resources. Although the hospital and the provider may use the same language to describe each charge, their bills are for separate services. The provider's bill will be for professional assessment, direction and oversight. The hospital's bill will be for the technical resources, including supplies, like needles and scalpels, medications, procedures and equipment used.

Why did I receive a bill if I have insurance coverage?
You receive a bill after your insurance processes our bill. The amount you were billed is based on what your insurance communicates to us on an Explanation of Benefits (EOB). Your insurance also mails you an EOB and this document details how your insurance calculated your responsibility. Contact your insurance directly (the number is likely to be on your insurance card or EOB) if you feel your responsibility is inaccurate.

I can't pay my bill in full. What should I do?
Portneuf Medical Center offers many payment options, including monthly payment installments. Don't ignore the bill or send in less than full payment without contacting us because this may cause your bill to progress through our collections process including transfer to a collection agency where it may appear on your credit report. To discuss your bill and payment options, please call the Portneuf Business Office at (208) 239-2100.