Emergency Services

Emergency or Urgent Care?

If in doubt, call 911 or go to the Emergency Room at 777 Hospital Way, Pocatello Idaho.
Do not call the hospital as it does not dispatch ambulances.

Emergency Care

If you are having a life- or limb-threatening emergency, please call 911 or go to the nearest hospital emergency services. Examples of such ailments can include:

  • Chest pains or difficulty breathing
  • Deep lacerations
  • Severe abdominal pain
  • Head injury with loss of consciousness
  • Anxiety/depression/psychosis
  • Seizures
  • Stroke
  • Injury from auto accidents
Please see for more details on deciding when to go to the Emergency Room.
At Portneuf Medical Center, the Emergency Department is located at 777 Hospital Way.


Urgent Care

Walk-in urgent care facilities can often take less time and be less expensive than a trip to the Emergency Room. If you are experiencing ailments similar to the list below, consulting your preferred urgent care clinic may be more convenient:

  • Minor cuts
  • Skin and wound infections
  • Rashes
  • Foreign body in the eye
  • Sinus pain
  • Sore throats
  • Colds
  • Flu symptoms
  • Toothaches
  • Non-traumatic (Chronic) complaint

Can I get medical advice over the phone?

At this time Portneuf does not give out medical advice over the phone. Communicating symptoms over the phone makes it difficult to arrive at an accurate diagnosis and recommendation of treatment. Professional standards dictate that patients be seen in person for the best outcomes.