Understanding the Billing Process

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You Receive Hospital Services
You will receive your first Information Statement to summarize your services and charges, and to verify your insurance information.
You are ultimately responsible for your bill.

The Hospital Bills Your Insurance
You will receive Information Statements at 30 and 60 days if your insurance company has not paid.
Your insurance company may need more information from you. You can help by calling them.
If your insurance company hasn't paid after 90 days, you may be notified that you may be billed for the balance of your account.

You Are Billed For What Insurance Doesn't Cover
You will receive your first Request for Payment. This is also called a "Self Pay Statement."
On accounts over $1,000, you will receive a courtesy call to discuss payment options and assistance programs.
After 30 days, you will receive a second Request for Payment, outlining payment options available to you.
After 45 days, you will receive a call to discuss your payment options.
You will receive a final Request for Payment at 95 days (also called a "Transfer Notice"), indicating that you have 25 days to make your payment, or your account will be sent to a collection agency.

Your Bill Is Sent to Collection Agency

 Your bill will be sent to a collection agency 120 days after the first Request for Payment.